1 Day

This workshop has been designed to provide delegates with practical skills & implementable step-by-step models, to enhance their current interaction style & maximise their relationship building ability & quality of conversations. Application of the processes taught will give delegates the ability to apply a more refined & conducive interpersonal approach which will enable them to position themselves with credibility, solidify relationships & achieve desired communication results, including defusing anger & handling resistance.

Programme outcomes

After this workshop delegates should be able to:

• Identify current communication strengths & weaknesses & identify strategies for improvement
• Interact in manner that inspires immediate respect & credibility
• Uncover true needs & / or concerns by applying a meaningful questioning (exploring) & bonding process
• Manage resistance & conflict in a calm & results driven manner
• Create a platform for input to be truly heard & realistically responded to
• Adopt an effective listening & purposeful interaction approach
• Diagnose clients'/ colleagues buy-in / personality orientations & adjust interpersonal approach accordingly
• Interact in a more productive, goal orientated manner & inspire immediate respect & credibility

Learning Methodology

The facilitating of this programme includes:

• A highly participative; learn-by-doing (skills practise) approach is applied to ensure maximum personal growth.
• Delegates will participate in a "self-discovery" exercise, where they complete a "communication inventory" document which will result in a graphic table depicting their current interpersonal communication skills strengths & limitations.
• Delegates will be introduced to memorable, simple and highly effective visual models which represent the programmes key strategies.
• These visual models provide a step-by-step process to achieve the required objectives within any relationship building cycle.
• This programme has a unique approach and spirit which is not only results orientated, but also incorporates fun, motivation & team building.
• The programme will be facilitated by a highly skilled & dynamic facilitator who can relate to your business scenario & who is totally committed to delegate growth

Who should attend the sales training course?

Business Development Executives, Management, Senior Executives

A must for leaders who conduct performance management meetings

Take action now!

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on how to refine your interpersonal interaction ability and sales skills and by so doing meet and exceed your business goals.