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| 1-2 Day Skills
Training |
| Ensures buy-in to the concept
and benefits of adopting a solid, service orientated approach. Developing the
necessary fundamental skills required to understand, practice and deliver
service excellence in a manner that ensures positive client experiences and
solidifies client loyalty. |
- Establish the key
ingredients for implementing a strong service culture
- Identify and overcome
existing service barriers
- Identify both the internal
and external customer and adopt skills to maximise relationships with both
- Appease irate customers
and establish confidence in the ability to resolve the problem
- Project a polished and
enthusiastic telephonic communication style through professional terminology
& vocal expression
- Develop interpersonal
skills that maintain and grow client relationships
- Maximise face-to-face
interactions through projecting appropriate & professional dress & body
language
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| Who should attend? |
| This workshop can be tailored
to meet the requirements of different levels of personnel from Call Centre,
Reception, Administrative to Sales Engineers. |
| Take Action Now! |
| Click here for more information on
how to ensure that your frontline team consistently WOW your clients by
adopting a polished and professional Customer Service approach, both
telephonically and face to face. |
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