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| 3 Day Skills Training
Course |
| Equips delegates with
self-assesment tools which enables them to analyse their current interaction
style and to identify areas of growth. Utilising step-by-step models and
practical case studeis, delegates adopt cutting-edge service and interpersonal
relationship building techniques to successfully maintain preferred supplier
position. |
- Understand the impact of
service on one`s position with the client
- Identify and adapt to the
different needs and requirements of individual clients
- Develop interpersonal
skills that build trust, credibility and rapport
- Adopt an effective
listening and meaningful interaction approach
- Manage conflict in a
manner that eliminates anger and strengthens the relationship
- Enhance vocal quality and
adopt a professional telephone approach
|
| Who should attend? |
| These highly implementable
skills will benefit all personnel whom have the specific role of nurturing and
growing existing customer relationships, ensuring positive outcomes even when
faced with challenging situations, i.e. Sales Engineers, IT Support, Call
Centres and Account Executives. |
| Take action now |
| Click here for more information on
how to equip your team with the vital skills to interact in a manner that
diffuses anger, forms solid win-win and profitable client relationships. |
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