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Hook your audience & gain buy-in through a polished & Confident presentation style
Delegates will develop the knowledge & ability to:
- Present an authentic yet refined delivery style
- Enhance vocal ability by conveying the message with enthusiasm, clarity & conviction
- Refine non-verbal (body language approach) & present a credible persona
- Engage, inspire & interact with the audience
- Respond effectively to questions
- Overcome anxiety & communicate with confidence
Who should attend:
Sales, Business Development & Managers |
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Prepare Content & Visuals that create the foundation for successful delivery
Delegates will develop the knowledge & ability to:
- Prepare the content of their business message in a far more strategic manner
- Apply an audience orientated, step-by-step process for organising content in a goal directed manner
- Prepare PowerPoint visuals that enhance the message & add clarity for the audience
- Integrate presentation technology in a seamless manner
- Reduce Presentation Preparation time by working more effectively
Who should attend:
Sales, Business Development & Managers |
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Initiate & manage meaningful conversations that gain buy-in & enhance relationships
Delegates will develop the knowledge & ability to:
- Apply a more refined & conducive interpersonal approach
- Identify current communication strengths, weaknesses & strategise for improvement
- Interact in a manner that inspires immediate respect & credibility
- Uncover true needs & / or concerns by applying a meaningful questioning (exploring) & bonding process
- Manage resistance & conflict in a calm & results driven manner
- Create a platform for input to be truly heard & realistically responded to
- Adopt an effective listening & purposeful interaction approach
Who should attend:
Sales, Business Development & Managers
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Interact in a professional manner with clients, telephonically & face-to-face, establishing positive relationships & winning first & last impressions
Delegates will develop the knowledge & ability to:
- Be a Company Brand Ambassador & establish how to meet & exceed customer expectations
- Maximise face-to-face interactions through projecting appropriate & professional dress & body language (non-verbal communication)
- Communicate professionally & effectively on the telephone & face-to-face
- Use professional terminology & “wow” phrases
- Develop an enthusiastic, empathetic & clear vocal style
- Listen effectively to ensure the real issue is identified & supported by an appropriate response
- Effectively manage & resolve complaints, leaving the customer with a positive impression
Who should attend:
Receptionists & Frontline
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Business Presentations
- DELIVERY
29th June & 5th July 2010
Business Presentations - PREPARATION
28th June & 6th July 2010
Interact With Impact
18th & 23rd June 2010
Service Excellence
17th & 23rd June 2010 |
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R850-00 per delegate excl VAT
Includes:
Mid morning refreshments
Workbook & Stationery
Certificate
Venue: 6 Junction Rd Bramley,
Johannesburg
Time: 08h00 – 13h00
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In line with our commitment to world-class training standards, all our coaches are of the highest calibre.
They are experienced business people as well as professional presenters, who have been carefully selected for their strength in demonstrating the skills that we teach.
Our programme facilitators are passionate about what they do and committed to ensuring maximum delegate growth.
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SETA Accredited
(Decision no: 0415)
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