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| Solidifying client loyalty by
applying the tactics of a polished, efficient & enthusiastic telephone
approach. |
- Establishing the key
elements needed to impress callers, set benchmarks to meet and exceed caller
expectations and promote customer loyalty.
- Examining the elements of
non-verbal communication and how adapting one's body language, dress and
grooming adds even greater vocal impact to telephone approach.
- Developing effective
listening and explorative techniques. A simple step-by-step model will asist
delegates to listen attentively to the client's REAL needs and to then apply a
meaningful questioning technique to ensure thorough understanding of meeting
these needs.
- Applying a WOW telephone
approach. This module incorporates critical elements of how to achieve
this... namely applying terminology and excellent vocal quality.
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